Shipping & Payment Information
Effective Date: 01/01/2025
At Positive Terminal and Brisbane Dashcam, we are committed to providing a seamless shopping experience. Below is important information regarding our shipping and payment operations. If you have any questions, please don’t hesitate to reach out to us.
1. Shipping Options
We currently offer domestic shipping within Australia, using the most suitable shipping services based on destination, weight, costs, and speed. Our trusted shipping partners ensure that your order reaches you quickly and safely.
• Shipping Areas: We ship to all regions within Australia, including major cities and regional areas.
2. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to see the shipping cost during checkout before completing your purchase. Free shipping may be offered on certain products or for orders over a certain amount – please refer to our promotions page for details.
3. Return, Exchange, Damages, and Lost Packages Policy
• No Change of Mind Returns: We do not accept returns for change of mind. Please carefully review your purchase before completing the order.
• Returns: We accept returns for unopened products within 15 days of receipt, unless otherwise specified on the product page. Products must be returned in their original condition and packaging.
• Exchanges: If you wish to exchange a product, please contact us within 15 days for assistance.
• Damaged Products: If your product arrives damaged, please contact us within 15 days with photos of the damage so we can arrange a replacement or refund.
• Lost Packages: While we work with trusted shipping partners, we are not responsible for packages lost in transit. However, we will assist you in tracking down the package and resolving the issue with the carrier.
4. Order Processing and Delivery Times
• Order Processing: Orders are processed within [Insert Number] business days of receiving payment. Orders placed during weekends or holidays will be processed the next business day.
• Delivery Times:
• Domestic Shipping: Shipping usually takes between [Insert Number] to [Insert Number] business days, depending on your location.
5. Payment Options
We accept the following payment methods to make your purchase as convenient as possible:
• Credit and Debit Cards: Visa, MasterCard, and American Express.
• PayPal: Secure payment method for quick checkout.
• Afterpay: Available for eligible purchases, allowing you to pay in installments.
6. Payment Requirements and Instructions
• Payment Information: Payment must be completed at the time of purchase. If your payment is not processed successfully, we will notify you, and you may be required to reattempt the payment.
7. Contact Information
If you have any questions about our shipping or payment policies, or if you need assistance with an order, please don’t hesitate to reach out:
Positive Terminal & Brisbane Dashcam
14 Dobbs Street, Holland Park West, QLD 4121
Email: connect@positiveterminal.au
Phone: 0403528084